Last updated: 18 September 2025
RBM Mortgage Solutions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This policy explains how we collect, use, and store your information in line with the UK General Data Protection Regulation (UK GDPR).
Who We Are
RBM Mortgage Solutions is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority (FCA No. 450731).
Registered office:
RBM Solutions
Gatcombe House
Copnor Road
Portsmouth
Hampshire
PO3 5EJ
United Kingdom
Company Registration Number: 11306207
Information We Collect
We may collect and process the following personal data:
- Contact details (name, address, telephone number, email).
- Financial details (income, expenditure, credit history).
- Identification documents (for regulatory compliance, including anti-money laundering checks).
- Information relating to your mortgage, protection, or insurance needs.
We only collect information necessary to provide you with our services.
How We Use Your Information
We use your personal data to:
- Provide mortgage and protection advice.
- Submit applications to lenders or insurers on your behalf.
- Meet legal and regulatory obligations.
- Respond to enquiries and manage customer relationships.
- Maintain business records and meet compliance requirements.
We will not sell your information to third parties.
Sharing Your Information
We may share your data with:
- Ingard Financial Limited (our principal firm).
- Mortgage lenders, insurers, and other product providers.
- Regulators such as the Financial Conduct Authority (FCA).
- Credit reference agencies, where required.
- Professional advisers or auditors.
All third parties are required to keep your information secure and use it only for the purpose agreed.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil our services and meet legal or regulatory requirements. In most cases, this will be for a minimum of six years after your relationship with us ends.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the data we hold about you.
- Ask us to correct any inaccuracies.
- Request erasure of your data where appropriate.
- Restrict or object to processing of your data.
- Request transfer of your data to another provider.
If you wish to exercise these rights, please contact us (details below).
Cookies
Our website may use cookies to improve functionality and your browsing experience. Cookies are small files placed on your device that help us understand how our site is used. You can disable cookies in your browser settings, but some website features may not function properly without them.
How to Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: info@rbmsolutions.co.uk
Telephone: 02392 295046
Post:
RBM Solutions
Gatcombe House
Copnor Road
Portsmouth
Hampshire
PO3 5EJ
United Kingdom
Complaints
If you are unhappy with how we have handled your personal data, you can complain to us directly. You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
⚠️ Risk Warning: Your home may be repossessed if you do not keep up repayments on your mortgage.